Frequently Asked Questions

Frequently Asked Questions

Everything you need to know about our artificial plants & trees

Space & Plancement

Our artificial plants and trees are crafted from high-quality, UV-resistant polyethylene (PE) and premium silk-like polyester foliage. The trunks and stems are made from natural wood or durable synthetic materials, ensuring a realistic look and long-lasting durability both indoors and outdoors.

Outdoor suitability varies by product. Check the individual product page for information about UV resistance and recommended placement. Products designed for outdoor use are generally best suited to covered patios, balconies, porches, and other protected areas unless otherwise specified.

Style & Styling

We offer free standard shipping on all orders within the contiguous United States. Orders typically ship within 1–2 business days and arrive within 3–7 business days depending on your location. Expedited shipping options are available at checkout for an additional fee. You will receive a tracking number via email once your order ships.

Product Details

Yes. Our faux plants are made with durable materials designed for long-term everyday use. The foliage, stems, and structural components are selected to maintain their shape and appearance over time with proper handling and care. Durability may vary by product, so please refer to the individual product details for specific material and use recommendations.

Most faux plants come with a simple black nursery pot, which provides a stable base for the plant. Selected products may also include a decorative planter. Please refer to the product images and description on the individual product page to confirm whether a decorative planter is included with your purchase.

Size & Dimensions

Consider the room's ceiling height, available floor space, surrounding furniture, and the visual role you want the plant to play. Larger plants work well as statement pieces in open areas and empty corners, while smaller plants are better suited to shelves, tables, consoles, and compact spaces.

Care & Use

To ensure safer and more efficient shipping, some simple assembly is required after delivery. Each product comes with clear assembly instructions to help you complete the setup easily.

To protect the foliage and branches during shipping, the plant may be carefully packed and compressed, so its shape may look different when first unpacked. Gently separate and adjust the branches and leaves by hand to restore a fuller, more natural appearance.

Faux plants can be placed in empty corners, beside sofas, near consoles, next to cabinets, or in other areas that could benefit from added height and greenery. You can also refer to the product photos for placement and styling inspiration and adapt the arrangement to your own space.

Faux plants are low-maintenance and do not require watering or fertilizing. Simply dust the leaves and branches every few weeks, or whenever visible dust begins to build up. Use a soft microfiber cloth, feather duster, or gentle brush to remove dust. After cleaning, gently adjust the branches and foliage as needed to maintain a natural, full appearance.

Order,Shipping & Returns

Once your order has shipped, you can track its delivery status using the tracking information provided in your shipping confirmation email. If you need assistance or have questions about your shipment, please contact our customer support team with your order number, and we’ll be happy to help check the latest shipping information for you.

If your order arrives damaged, please contact our customer support team as soon as possible with your order number and photos of the damaged item and packaging. We’ll review the issue and help provide an appropriate solution.

Yes. Eligible items can be returned within the specified return period. To start a return, simply contact our customer support team with your order number and reason for the return. We’ll provide the return instructions and guide you through the process.